Doing our very best, we strive to fulfil all the demands of our clients, offering them only exceptional works. Having made a decision to ask for our services, you should get acquainted with our money-back guarantee details to be certain of the reliability of our services. It’d help us work comfortably and with no problems.
Generally, our clients do not turn to this feature thanks to our remarkable results that adhere to even very strict time frames. With the intention to make all the customers satisfied, we work hard on every last order and provide our customers with a free revision request possibility.
We would like to assure you that your money will be if your case corresponds to the prescribed descriptions. Make sure you pay attention to the fact that based on the details of your order the refund may be full or partial.
- Double ordering
Having placed two identical orders, all you have to do is get in touch with our consumer support department and tell us of such an accident. In case the writer has been appointed, and our specialist is already working on your assignment, getting a 100 % refund isn’t an option anymore. Therefore, we ask our clients to place their orders attentively to prevent such a scenario.
- When we have not selected a writer yet, but the order had been called off
We believe you do not need any detailed explanations here. If we have not appointed a specialist by the time you cancel the order, you will always get a 100 % refund without any problems.
- Way too many tasks at hand
Our company works only with professionals who possess a wide-ranging expertise in different fields, but even when you are that experienced, it can be tough to cope with a heavy workload .
- In case you paid twice for one order
Even though we attentively monitor all the payments and orders, double-billing happens, but very rarely. Being billed twice for one order, don’t worry – notify us about it as fast as possible. We should highlight that a 100 % refund is possible on condition that you have kept the copies of receipt and can provide us with them.
The customer can get a part of the spendings back in the next cases:
- Difficulties with meeting the time frames
It is a very rare scenario, and yet there could be certain unforeseeable situations hindering the prompt delivery of the completed task. In such a case there could be a few elements that influence the refunded sum, so every case is discussed with the purchaser. Unfortunately, your actions can also result in not getting a refund. For example, a late upload of required documents could slow down the author. We think that in this case, the unavailability of the money-back option is understandable. Don’t forget to provide us with all the files promptly. It would make certain that your writer produces a superb paper for you with no delays.
- You decide that you don’t need our services, but the writer has started working on your paper.
Considering that we need to cover our writer’s work, you could be provided with a refund of about 70%. Be sure you cancel your order when there’s over fifty percent of the determined period still left to the due date. If not, you’ll get no more than a 50% of the paid sum back.
- Customer is unsatisfied after receiving their final result
Let our manager hear your feedback about the final result, and we’ll do our utmost to resolve any issues. In case we actually made some mistakes while processing your work and your complaints are well-founded, we will give you a partial refund based on the circumstances. We are open for any clients’ comments on our services since it helps us improve and provide you only with excellent custom works.
- Rare cases of plagiarism
If you have a report that clearly shows plagiarized content in the paper confirmed by a specialized service or software you can send it to us and get a revision or partial refund depending on circumstances.
- If the mark is lower than you have anticipated
We can assure you about the best quality of our written works, but we cannot fully guarantee the greatest mark since it depends not only on the paper but your teacher or presentation of the work as well.
- Ordering “polishing services” (editing, formatting, proofreading)
Keep in mind that this sort of services with the previously written document will always be performed without making any modifications to your work’s content material. While dealing with such tasks, we only polish the shape of the paper prepared by you and can’t alter its content.
After we confirm the refund request, your money will be returned over a period not longer than five business days. Please, take into consideration that we can’t be held responsible for any potential problems related to any third-party organizations managing your money transactions.
Be sure that the amount of your refund is larger than 10 USD; otherwise, you simply cannot get your money back due to the transaction charges. In other cases, we suggest you put the refund money on your account so that you can use it for potential orders.