Main issues essay


  1. Related to writer’s writing:

  • Papers should be proofread before they are sent to customers

  • Writers should follow instructions

  • Writers should use uploaded materials and cite them

  • Citation is not always correct or sometimes absent. Pages don’t match or the whole source is not legit

  • References should be in general fresh (last 5-7 years)

  • PPT should (in general) have visual materials

  1. Related to general order of work

  • Customers like when work is done ahead of time.

  • Customers don’t like when there is a need for a ddl extension on long projects, last minute extensions

  • Writers should communicate better: “Each write after reading all the materials/ instructions should message the customer letting them know everything is clear, and they ready to write. Because the &quot preparing status&quot can be a little misguiding when the deadline is really short.”

  • Order should be reviewed when they are placed. Customers should be notified about any additional pages or charges right away

  1. Support

  • We ask customer to put all claims in writing when they phone

  • Support shouldn’t give promises in case wr is late – misleading the customer

  • Customer should not be notified that top10 is not available.

  • Support should check order description and if cs is asking not to assign someone – we should make sure it is done.

  1. Technical

  • think about possibility to make pref writer easier. Such as: place a new order with this writer or add this writer to my favorites

  • maybe possibility for cs to add wr to dislike list as well

  • “On the website, there is no way to cancel your order, and no details about the advertised &quotSatisfaction Guaruntee&quot or &quotMoney Back&quot. Regardless, I would still like to request a full refund to my credit card for my purchase, as I cannot and will not be using my received product.”

  • Customer wants to have a verbal communication with the writer