Herman Wuysang, MBA essay

Assistant Controller/Audit Manager/Manager on Duty Clarion Hotel and Convention Center, San Bernardino, CA 2001 – 2007 (Formerly Radisson Hotel and Convention Center) • Reconciled daily records by sorting, organizing, and verifying activity records and identifying, researching, and correcting discrepancies • Allocated activity to proper accounts, enter new activity and settlements, balance accounts, monitor account codes and write correcting journal entries • Prepared, proofread, and distributed daily audit reports summarizing activity, settlement, and discrepancy of data and trends

• Prepared and audited the daily banquet and daily restaurant revenues, daily adjustments, direct billings, miscellaneous revenues, cash flow balance, general ledger, and daily summary journal balance • Analyzed raw data from Digital Dining Report and prepare interpretation of the Digital Dining Revenue Report into Digital Dining Spreadsheet in Excel • Prepared, audited and closed out credit card payments through online card processing system (shift4. com) or individual P. O. S terminals • Assisted Controller in preparing End-of-Month and End-of-Year Reports

• Assisted guest service agents at the front desk and restaurant and cashiers at the bar and banquet on issues related to daily posting and credit card at P. O. S terminal • Trained and supported audit staff in all auditing processes. • Generated interdepartmental reports • Protected assets by ensuring adherence to internal control policies and guidelines • Maintained computer system and monitor system performance • Assisted registered guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, issuing door cards, accepting and verifying cash and cards payments, and providing room directions

• Maintained safe work environment by following organization standards and legal regulations while notifying the safety department of potential risks. • Handled all guest issues related to 100% guest stay satisfaction • Maintained direct communication with Controller and General Manager Assistant Manager Quality Inn Hotel, Ontario, CA 2000 – 2001 • Supported guest service processes by ensuring that all the special requests are noted or fulfilled in detail • Maintained an up to date working knowledge of all resort amenities as well as any special events

• Promoted and sold special hotel programs, special rate packages, and up grades when appropriate • Interacted with other staff in a professional manner and assisted other departments with necessary information • Handled all emergency procedures according to hotel policies • Maintained house bank and handled all checks and cash according to hotel policies and procedures • Communicated all pertinent information to the General Manager. • Followed set procedures on posting, charges, cashing checks, safe deposits, and refunds • Solicited guest feedback via guest comment cards

• Answered telephone calls in a professional manner and assisted guests with any questions, directions to amenities, and other concerns • Solved any guest issues in a timely manner and with hospitality passion Herman Wuysang, MBA Assistant General Manager & Sales Manager Econolodge Hotel, Pico Rivera, CA 1995 – 2000 • Assisted in attracting, hiring, developing and retaining employees • Ensured guest safety through awareness of and adherence to all emergency procedures • Directed and trained front desk staff to exceed guests’ expectations

• Reviewed arrivals and checked that all VIPs have been pre-blocked appropriately • Conducted daily meetings with housekeeping and engineering departments • Briefed the manager on a daily basis about hotel operations • Ensured that effective communication with staff through memo and daily board • Maintained open lines of communication with all other departments • Created weekly schedules for all departments • Monitored payroll and productivity and implemented actions to achieve goals • Ensured correct staff shift closing and transactions balance • Managed strict room inventory to room occupancy percentage

• Managed guest accounts to ensure the application of correct rates and verify payment methods • Reviewed incoming groups to ensure that all blocking needs and front office requirements were accomplished • Ensured cleanliness and orderliness of all workspace and storage areas Education Master of Business Administration with concentration in Accounting, Finance & IT La Verne University Graduate School of Business, La Verne, CA Trainings • Profit Manager Training by Choice Hotels International • Shift4 credit card auditing and processing Training • Fidelio Training by Radisson Hotel International

• Selling rooms and service by Choice hotels • Internet Security Training • Database Programming Training with Microsoft Access for Financial and Accounting reporting • Internetworking & Microsoft Office Training • Database Basic Training with DOS, Lotus123, D-Base III Computer Skills • Quickbook • Peachtree • Digital dining for F&B spreadsheet • Microsoft Office (Word, Excel, Access, Power Point, Outlook, Publisher, Front page) • Internetworking • Windows 3. 1/95/98/2000/XP/Vista/NT/Mac based Environment system • Network Administration • Typing 10 key (Average 60wpm)