Customer informed us that his paper is 80% plagiarized. His is really mad and unhappy with the order. Please list your actions below and write email to customer.
ask about the possibility of revising or re-writing
if no, I’ll offer the compensation
I’m really sorry to hear that.It’s the first case in our history and I can clearly understandyour feelings. Can you give us a possibility to revise it or evenre-write with another writer?
We’re here to help you. Thanks.
I’m really sorry you felt thatway. Your opinion is very important to our company. We would like tooffer you a compensation for that inconvenience. Please stay with us.Thank you.
2. Customer contacts us via messagesand states that instructions for his order were not followed. Pleaseinform what you will say to customer and what will be your actions.Write an email to customer.
1) Can we revise it or re-write
2) I’m really sorry
I’m really sorry for thissituation. I understand your feelings. Please provide us with apossibility to revise it or re-write. Thank you.
3. After three revisions customer isstill not satisfied with writer`s paper. Please inform what you willoffer to the customer and write a brief message to him.
1) ask if we can revise it oreven re-write with another writer
2) check if the writer clearlyunderstand all instructions (send hi, a message, check the work)
I’m really sorry for thissituation. Please provide us with one more possibility to revise itor ever re-write. We’re trying to do our best. Thanks.
4. Customer received bad grade forhis assignment. Please write your response to him.
I’m really sorry that youreceived bad grade. We’re always trying to do our best.
It’s the first case in ourhistory and I can clearly understand your feelings. Please provide uswith the confirmation of getting this grade (send us photo, scan,etc). Our Quality Department will check everything and we’llprovide you compensation. Thank you.
5. Customer ordered master thesisfor over 500$. Please descibe how you will work on this order.
1) it’s a “rich” order
Check the writer
Check do we have all instructions
Send a message to writer and ask“Please confirm is everything clear with the instructions to thisorder”
Ask the writer to send us draft